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At ProRemedial Online,

Each product is recommended based on the results of your online health assessment and individual wellness needs. Due to the personalised nature, we are unable to offer refunds or returns once your order has been processed.

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❌   We do not offer refunds for:

• Change of mind

• Incorrect health assessment responses submitted by the customer online

• Dislike of scent (as oils are selected based on therapeutic properties, not fragrance preference) or taste of the herbal medicine

• Allergic reactions (please check ingredients carefully before use)

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✅   We may offer a replacement or partial refund if:

• Your item arrives damaged or incorrect

• Your order does not match the results of your health assessment due to an internal error

• You contact us within 3 days of receiving your product, with photos and order details

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📩   How to request help:

• Please email us at ProRemedialTherapy@gmail.com  with your order number, photos (if applicable), and a short description of the issue. We aim to respond within 2 business days.